Privacy Policy

At Onna Kimono, we take your privacy seriously. We’re a small business, and when you trust us with your information, we believe it should be treated with care.

This Privacy Policy explains what information we collect, why we collect it, and how it may be used when you visit our website, place an order, contact us, or otherwise interact with Onna Kimono.

Information We Collect

When you visit our website or make a purchase, we may collect information such as:

• Your name
• Billing and shipping address
• Email address
• Phone number, when provided
• Order and purchase information
• Information you provide when contacting us
• Website activity, device information, and information collected through cookies or similar technologies

We only collect information that is reasonably necessary to operate our store, fulfill orders, communicate with customers, improve our website and services, and meet our legal obligations.

How We Use Your Information

We may use your information to:

• Process, fulfill, and ship your orders
• Process returns, exchanges, and refunds
• Communicate with you about your order
• Provide customer service and sizing assistance
• Detect or prevent fraudulent transactions
• Improve our products, website, and shopping experience
• Maintain our business and financial records
• Send marketing communications when you have chosen to receive them
• Comply with applicable laws and legal requirements

We are not interested in collecting information about you simply for the sake of collecting it. If we ask for information, there should be a reason we need it.

Shopify and Other Service Providers

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and process orders.

To operate our business, we may also use trusted third-party service providers for services such as payment processing, shipping, website analytics, email communications, advertising, fraud prevention, and other functions necessary to run our store.

These providers may receive or process information as necessary to perform services on our behalf and are subject to their own privacy practices and legal obligations.

Payment Information

Payments are processed through the payment methods available through our Shopify store and associated payment providers.

Onna Kimono does not directly store your complete credit or debit card information.

Cookies and Website Information

Like most online stores, our website uses cookies and similar technologies.

Cookies help the website function properly and may be used to remember preferences, maintain your shopping cart, understand how visitors use our website, improve the shopping experience, measure website performance, and support advertising or marketing.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some portions of our website function.

Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send information about products, restocks, promotions, or other Onna Kimono news.

You may unsubscribe from marketing communications at any time using the unsubscribe option included in the message.

Sharing Your Information

We do not sell your personal information for money.

We may share information with service providers when necessary to operate our business—for example, Shopify, payment processors, shipping carriers, and services used to operate or improve our website.

Information may also be disclosed when required by law, to protect our legal rights, or to prevent fraud or misuse of our services.

International Customers

Because Onna Kimono serves customers outside the United States, your information may be processed or stored in countries other than the country where you live, including the United States.

Our service providers, including Shopify and payment or shipping providers, may also process information in multiple countries.

Your Privacy Choices

Depending on where you live, privacy laws may give you certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain uses of your information.

You may also withdraw consent for marketing communications at any time.

If you would like to make a privacy-related request, please contact us. We may need to verify your identity before completing certain requests.

Children’s Privacy

Our products may be purchased for children, but our website and online store are intended for use by adults making purchasing decisions.

We do not knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us.

Data Security

We take reasonable steps to protect the information entrusted to us. However, no website, electronic transmission, or method of data storage can be guaranteed to be completely secure.

Changes to This Policy

As Onna Kimono grows, our website, services, and privacy practices may change. We may update this Privacy Policy from time to time to reflect those changes or changes in applicable law.

The most current version of this policy will be posted on our website.

Questions or Privacy Requests

If you have questions about this Privacy Policy or would like to make a privacy-related request, please Contact Us through our website.