Shipping FAQ

Shipping FAQ

Have questions about shipping, international orders, or sizing? We’re happy to help before you order.

Where do you ship from?

All orders ship from the United States.

Do you ship within the United States?

Yes. We ship throughout the continental U.S., Alaska, and Hawaii.

Which carriers do you use?

Domestic orders are typically shipped via USPS or UPS, depending on package size, destination, and order value.

How much does domestic shipping cost?

We offer flat-rate shipping within the United States based on the total value of your order.

  • Flat-rate shipping starts at $5.
  • Larger orders may ship in multiple packages at no additional charge beyond the flat rate.
  • Return shipping is a flat rate of $14.95 and will be deducted from your refund when applicable.

Shipping rates are clearly displayed at checkout.

How long does shipping take?

Please allow 2–5 business days for order processing before shipment.

Once shipped:

  • Continental U.S.: Orders typically arrive within 2–5 business days.
  • Alaska & Hawaii: Delivery may take up to two weeks.
  • Weekends and holidays may affect delivery times.
  • Please allow additional time during Black Friday and the Christmas holiday season.

We do not currently offer expedited shipping.

Do you ship internationally?

Yes! Onna Kimono offers tracked international shipping to select countries and regions.

If shipping is available to your destination, rates and options will automatically appear at checkout.

How much does international shipping cost?

We offer flat-rate tracked international shipping. Rates vary by destination and order value and are automatically calculated at checkout.

Estimated delivery times after shipment are:

  • Canada: 5–10 business days
  • United Kingdom: 5–8 business days
  • Ireland: 5–8 business days
  • Europe: 5–8 business days
  • Australia & New Zealand: 7–14 business days

Delivery estimates do not include order processing time or delays caused by customs.

Will I have to pay customs duties or import taxes?

Possibly. International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges assessed by your destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Onna Kimono does not control or collect these fees and cannot predict the amount that may be charged.

Can you estimate customs fees for my country?

Unfortunately, no. Customs requirements and fees vary by country and may change without notice.

We recommend checking with your local customs authority before ordering if you have questions about possible duties, taxes, or import fees.

Can I return or exchange an international order?

International orders are final sale and are not eligible for returns or exchanges due to the cost and complexity of international shipping.

We strongly encourage international customers to review our Find Your Fit guide and Fit Check Gallery before ordering.

If you’re unsure about sizing, please Contact Us before placing your order. We’re happy to help determine your best fit.

Will I receive tracking information?

Yes. Tracking information will be emailed to you once your order ships. All international shipping options currently offered by Onna Kimono include tracking.

Please note that tracking updates may become less frequent once an international package enters the destination country and is transferred to the local postal or delivery system.

What happens if my international package is delayed or held by customs?

International shipments may occasionally be delayed due to customs inspections or processing. These delays are outside of Onna Kimono’s control.

If customs requires additional fees, information, or documentation, your local postal service, carrier, or customs authority may contact you directly.

What if my international address is incorrect?

International Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

For international orders, shipping carriers may flag addresses that are incomplete, incorrectly formatted, or cannot be verified. If an address issue is identified, the customer must provide any necessary corrections within 24 hours of placing the order or before the order ships, whichever comes first.

Onna Kimono is not responsible for verifying or correcting customer-provided addresses.

If an international order is returned to Onna Kimono because of an incorrect, incomplete, or undeliverable address, the customer is responsible for providing the corrected address and paying all additional shipping costs required to resend the order. Original shipping charges are non-refundable.

Still have questions?

If you’re unsure about sizing, shipping, or international ordering, please Contact Us before placing your order. We’re happy to help.

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Need help before ordering?

If you’re unsure about sizing, we strongly encourage you to: