Refund policy

Returns for Refund — U.S. Orders

Eligible items may be returned within 30 days of delivery. Items must be unworn, unwashed, and tried on only.

Onna Kimono will provide a prepaid return shipping label. A $14.95 return shipping charge will be deducted from your refund, along with an 8% restocking fee. Original shipping charges are non-refundable.

Please see our Return & Refund Policy for complete return eligibility requirements.

International Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

For international orders, shipping carriers may flag addresses that are incomplete, incorrectly formatted, or cannot be verified. If an address issue is identified, the customer must provide any necessary corrections within 24 hours of placing the order or before the order ships, whichever comes first.

Onna Kimono is not responsible for verifying or correcting customer-provided addresses.

If an international order is returned to Onna Kimono because of an incorrect, incomplete, or undeliverable address, the customer is responsible for providing the corrected address and paying all additional shipping costs required to resend the order. Original shipping charges are non-refundable.

Exchanges — U.S. Orders

If you need a different size or fit, please contact us to arrange an exchange.

Onna Kimono will provide a prepaid shipping label to return the original item at no additional return-shipping cost to you.

An 8% restocking fee applies to exchanges. A $14.95 shipping charge will apply to ship the replacement item to you.

Replacement items are subject to availability.

Incorrect or Defective Items

If you receive an incorrect item or an item with a manufacturing defect, please contact us before returning it.

Onna Kimono will cover the applicable shipping costs to correct the order.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of our control.

If your tracking information shows an unusual delay or you believe your package may be lost in transit, please contact us and we will help you determine the next steps.